General Question
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What types of cakes do you offer?
- We offer a wide variety of cakes including classic flavors like Chocolate, Vanilla, Strawberry, and more specialized options like Red Velvet, Fruit Fusion, and custom cakes. Explore our collection to find the perfect cake for any occasion.
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Can I customize a cake?
- Yes, you can! We offer customization options for cakes including personalized messages, custom designs, and specific flavors. Please visit our “Custom Cakes” section or contact our customer service for more details.
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How can I place an order?
- You can place an order directly on our website. Simply select the cake you want, choose any customization options, and proceed to checkout. For personalized cakes, please provide details during the customization process.
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What are the payment options available?
- • We accept various payment methods including credit/debit cards, net banking, and digital wallets. For more information, visit our “Payment Options” page.
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What is your delivery area?
- We deliver cakes to a wide range of locations. To check if we deliver to your area, enter your pin code on our website or contact our customer service team.
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How do I cancel my vendor account?
- To cancel your account, please contact our support team at info@cakesdekho.com. We will guide you through the process and confirm the cancellation
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Who can I contact for further questions or support?
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- For additional questions or support, please reach out to our customer service team at info@cakesdekho.com . We are here to assist you with any inquiries you may have.
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Can I cancel or modify my order?
- Orders can be modified or canceled within a specified time frame. Please contact our customer service as soon as possible to make changes. Note that cancellations or modifications may be subject to certain terms and conditions.
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What should I do if my cake arrives damaged?
- We strive to ensure your cake arrives in perfect condition. If your cake arrives damaged, please contact us immediately with photos of the damaged cake and packaging. We will work to resolve the issue promptly.
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Do you offer gluten-free or vegan cakes?
- Yes, we offer gluten-free and vegan cake options. Check our product listings or contact our customer service for specific details on available options.
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How can I contact customer service?
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- You can reach our customer service team via email at info@cakesdekho.com or by calling our hotline. Visit our “Contact Us” page for more details.
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What should I do if I have food allergies?
- If you have food allergies, please inform us at the time of ordering. We will do our best to accommodate your needs, but please note that cross-contamination is possible as our cakes are made in shared facilities.
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How does the platform ensure the quality and safety of the cakes?
- We have strict guidelines and quality standards for vendors. We may conduct regular audits and reviews to ensure compliance with our standards. Vendors are also required to provide information about their food safety practices and certifications.
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How can I resolve disputes with buyers?
- If a dispute arises with a buyer, please contact our support team for mediation. We are here to help facilitate communication and resolution between vendors and buyers.